Delivery & refunds

Where and when we deliver

We are delivery only, so there is no counter to collect from. We deliver across Helston. You choose a delivery slot at checkout, and we confirm your order by phone if anything needs checking.

• Minimum order: £15.00
• Delivery charge: £3.00
• Order by 2pm and it goes out on the same day's run. Anything after 2pm moves to the next one.
• Enter your postcode at checkout and it tells you straight away whether your address is inside our delivery area.

Freshness

Meat is cut to order on the morning it goes out, packed chilled, and delivered the same day it leaves the counter. Everything we sell is halal, and where it comes from is written down. If you will not be home, leave a note at checkout. We do not leave chilled food unattended without your instruction.

Refunds and problems

Because fresh meat is perishable and cut to your order, the usual 14-day cancellation right under the Consumer Contracts Regulations 2013 does not apply once your order has been prepared. That does not affect your statutory rights when something is actually wrong:

• If an item is missing, damaged, or not of satisfactory quality, tell us within 24 hours of delivery. A photo helps us sort it fastest.
• We will replace the item on your next delivery or refund it to your original payment method, whichever you prefer.
• To cancel an order before it is prepared, call us. Changes are possible until the order goes to the counter on the delivery morning.

Allergens

Allergen information is shown on each product where it applies. If you have an allergy, tell us in the order notes and ask before ordering. Our counter handles multiple products in the same preparation area.

Anything unclear? Contact us. We would rather answer before you order than after.